PRACTICAL ENGLISH COMMUNICATION LEVEL 1 / LEVEL 2 / LEVEL 3
This programme is specially tailor made for Counter Staff, Executive, Managers . It covers various situational communication skills such as communicating with co-workers, communicating while in journey, holidaying, communicating with employees, grapewine communication at workplace, communicating girdlock, 3 primary employee communication, 7 step employee programme, 8 step improving communication, evaluating communication programme, oral and written communication, principal of effective communication, various situational presentation skills, giving instruction, multiple step instruction, 10 tips for success in English communication etc.........
SERVICE QUALITY EXCELLENCE LEVEL 1 / LEVEL 2 / LEVEL 3
This program is specially tailor-made for counter staff , front office, executive and managers . It covers understanding service quality, creating customer profile, steps building customer relationship, speaking customer language, positive attitude, quality customer service leadership, treating customer as appreciating asset, 20 ways improving service quality, creating partnership with customer, building winning team, designing quality customer service jobs, product, presentation, profiting from complains, service quality audit, 12 steps to service quality success, 10 commandments of service quality, doing it right all the time, developing service super star etc ....
